El sector turístico ha evolucionado radicalmente en estos últimos años. Y no sólo por la pandemia (aunque no hace falta decir que lo cambió para siempre). Antes del 2020, la industria estaba ya viendo una rápida adopción digital. En 2018, el 82% de todas las reservas de viajes se hicieron en línea a través de un sitio web o una aplicación móvil. Y ahora que los viajes han vuelto, los consumidores no solo esperan poder hacer reservas online, sino también poder obtener un servicio de atención al cliente instantáneo y personalizado a través de los canales digitales.
Este cambio creciente hacia la digitalización -que, por supuesto, se vio acelerado porque prácticamente todas las empresas se vieron obligadas a hacer negocios en línea en la pandemia-, junto con las altas expectativas de los clientes, significa que el servicio al cliente se ha convertido en un diferenciador clave para las empresas del sector. Y una de las formas de garantizar una experiencia fantástica para el cliente sin necesidad de ampliar el equipo es automatizar las solicitudes de los clientes. Las principales empresas de viajes están adoptando tecnologías como los chatbots y los asistentes virtuales inteligentes para aliviar parte de la carga de sus agentes y responder a sus clientes rápidamente.
Por qué el turismo y la automatización de la atención al cliente son la pareja perfecta
La tecnología de chatbots y asistentes virtuales, son ideales para las empresas por varias razones. En primer lugar, los clientes hacen preguntas similares una y otra vez, como por ejemplo, preguntar sobre las políticas de equipaje o querer cambiar la fecha de una reserva de habitación. Este tipo de consultas son muy fáciles de automatizar de principio a fin, lo que significa que el cliente nunca tiene que interactuar con un agente humano. Esto permite que las personas se puedan centrar en las preguntas más complicadas que sí requieren la intervención humana, ahorrando tiempo y dinero.
En segundo lugar, el sector requiere asistencia 24 horas al día, 7 días a la semana, en varios idiomas. Tanto si se trata de un hotel como de una aerolínea o una agencia de alquiler de coches, es probable que viajeros de todo el mundo tengan que ponerse en contacto a cualquier hora del día con cambios inesperados o preguntas. Incluso los chatbots más sencillos pueden ofrecer respuestas a las preguntas más frecuentes las 24 horas del día. Pero con la tecnología avanzada de IA, los mejores chatbots y asistentes virtuales de IA pueden entender lo que sus clientes quieren y responder de forma inteligente en cualquier idioma.
Además, una plataforma permite a los clientes ponerse en contacto a través del canal que les resulte más cómodo. Así, enviar un correo electrónico, iniciar un chat en vivo en el sitio web o enviar un mensaje de texto en Instagram, el asistente virtual puede responder a las consultas a través de todos los canales digitales.
Por último, el sector tiende a tener una demanda variable. Esto significa que muchas empresas tienen que contratar y formar a empleados temporales o arriesgarse a saturar su equipo actual. Y lo mejor de todo es que, a medida que la empresa crece, los mejores asistentes virtuales con IA, como las plataformas de Ultimate y Ada, seguirán aprendiendo de las conversaciones con los clientes, por lo que mejoran y se vuelven más precisas a medida que pasa el tiempo.
Por Julio Farias, Director Comercial de Zerviz
RECOMENDAMOS El rey de la publicidad es el móvil
Recuerda dejarnos un comentario
Te puede interesar
Your article helped me a lot, is there any more related content? Thanks!
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.
Thank you for your sharing. I am worried that I lack creative ideas. It is your article that makes me full of hope. Thank you. But, I have a question, can you help me?
Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.
Im thankful for the blog.Much thanks again. Really Great.
This is since you will should really understand the view the markets.Here comes the impulse to promote your product even worsethem know what you sometimes make.
Die Formel enthält bis zu 200 bioaktive Inhaltsstoffe, darunter Melanin, Polysaccharide und Polysaccharide
There’s certainly a lot to find out about this subject. I really like all of the points you’ve made.
A highly requested article, we’ll teach you how to find a replica Balenciaga Handbags dealer you can actually trust.
A big thank you for your article.Really looking forward to read more. Really Cool.
Really appreciate you sharing this article post. Cool.
Thanks-a-mundo for the article post.Thanks Again. Much obliged.
Major thanks for the blog article.Thanks Again. Fantastic.
I really like and appreciate your blog post.Really looking forward to read more. Fantastic.
Thanks for the auspicious writeup. It in truth used to be a entertainment account it. Look advanced to far brought agreeable from you! However, how could we keep in touch? köpa cykel på nätet england lecre.teswomango.com/map11.php
Thanks for any other magnificent post. Where else may anyone get that kind of info in suchan ideal approach of writing? I’ve a presentation next week, and I am on the search for such info.my blog post :: risolvesmart.com
always i used to read smaller posts which as well clear their motive, and that is also happening with this post which I am reading here.
blood pressure medicine norvasc amlodipine and ed
I need to to thank you for this fantastic read!! I certainly loved every bit of it. I’ve got you saved as a favorite to check out new things you postÖ
This is a good tip especially to those new to the blogosphere. Short but very accurate information… Appreciate your sharing this one. A must read article!
Wow, great blog article.Really thank you! Keep writing.
That is a very good tip particularly to those fresh to the blogosphere. Short but very precise informationÖ Thanks for sharing this one. A must read post!
I wanted to thank you for this good read!! I definitely enjoyed every little bit of it. I’ve got you book marked to check out new stuff you postÖ
Your means of explaining the whole thing in this post is truly nice, all be able to effortlessly understand it, Thanks a lot.
Aw, this was a very nice post. Finding the time and actual effort to make a good articleÖ but what can I sayÖ I hesitate a lot and don’t seem to get anything done.
Aw, this was an incredibly nice post. Spending some time and actual effort to make a superb article… but what can I say… I put things off a lot and don’t seem to get nearly anything done.
You made your point quite well!.writing a research essay thesis writing professional cv writing service
When someone writes an post he/she maintains the plan of a userin his/her mind that how a user can be aware of it. So that’s why thisparagraph is amazing. Thanks!
This is a great tip especially to those fresh to the blogosphere.Short but very accurate information… Thanks for sharing this one.A must read post!
Thanks so much for giving everyone an exceptionally special opportunity to discover important secrets from this blog. It’s usually so fantastic and also jam-packed with a great time for me and my office colleagues to visit your site nearly thrice in one week to find out the new issues you have. And of course, I’m also actually contented with all the dazzling techniques served by you. Selected 1 ideas in this post are truly the most suitable I have ever had.
Thanks for sharing superb informations. Your website is very cool. I’m impressed by the details that you have on this site. It reveals how nicely you perceive this subject. Bookmarked this website page, will come back for extra articles. You, my friend, ROCK! I found just the info I already searched everywhere and simply couldn’t come across. What a great website.
Hi there! Someone in my Facebook group shared this website with us so I came to look it over. I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers! Great blog and fantastic design.
Wow! Thank you! I permanently needed to write on my site something like that. Can I take a portion of your post to my blog?
I love your blog.. very nice colors & theme. Did you create this website yourself or did you hire someone to do it for you? Plz reply as I’m looking to design my own blog and would like to find out where u got this from. thanks a lot
I have been browsing on-line more than 3 hours today, yet I never found any attention-grabbing article like yours. It is lovely value enough for me. Personally, if all web owners and bloggers made good content material as you probably did, the internet will probably be much more helpful than ever before.
Howdy, i read your blog from time to time and i own a similar one and i was just wondering if you get a lot of spam remarks? If so how do you reduce it, any plugin or anything you can recommend? I get so much lately it’s driving me crazy so any support is very much appreciated.
Pretty! This has been a really wonderful article. Thanks for providing this info.
Thank you for another great post. Where else could anyone get that type of information in such an ideal way of writing? I’ve a presentation next week, and I’m on the look for such info.
Pretty component of content. I simply stumbled upon your website and in accession capital to claim that I acquire in fact enjoyed account your weblog posts. Anyway I will be subscribing for your feeds and even I fulfillment you get admission to persistently rapidly.
Hello my loved one! I wish to say that this post is awesome,great written and come with almost all important infos.I’d like to see more posts like this .
There may be noticeably a bundle to know about this. I assume you made sure good factors in features also.
best online thai pharmacy medicareblue rx pharmacy network
I enjoy reading through a post that will make men and women think. Also, thanks for allowing me to comment!
Looking forward to reading more. Great article post.Much thanks again. Really Cool.
Hi, its nice piece of writing regarding media print, we all know media is awonderful source of facts.
I do trust all of the ideas you’ve presented on your post.They’re very convincing and will certainly work.Nonetheless, the posts are very brief for beginners.Could you please prolong them a little from subsequent time?Thank you for the post.
Hello There. I found your blog the usage of msn. That is a very smartlywritten article. I will be sure to bookmark it and return to read extra of your helpful information. Thanks forthe post. I will certainly comeback.
I like the valuable information you provide in your articles. I will bookmark your blog and check again here regularly. I am quite certain I’ll learn a lot of new stuff right here! Good luck for the next!
Thanks a lot for the blog post. Awesome.
Major thanks for the blog.Much thanks again. Cool.
I loved your blog.Really thank you! Awesome.
Greetings! Very useful advice in this particularpost! It’s the little changes that produce the largest changes.Many thanks for sharing!
I really liked your article post.Much thanks again. Much obliged.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Major thanks for the article.Really looking forward to read more. Awesome.
I cannot thank you enough for the article.Thanks Again. Really Cool.
Hi, after reading this amazing piece of writing i am as well cheerful to share my experience here with friends.
Muchos Gracias for your blog.Thanks Again. Cool.
Really when someone doesn’t understand afterward its upto other people that they will assist, so here it occurs.
Why people still use to read news papers when in this technological globe everything is existing on net?
I want to to thank you for this very good read!! I definitely loved every little bit of it.I have got you saved as a favorite to check out new things you
Aw, this was a very nice post. In idea I would like to put in writing like this additionally – taking time and precise effort to make an excellent article… however what can I say… I procrastinate alot and on no account appear to get something done.
Im grateful for the article post.Really thank you! Much obliged.
each time i used to read smaller articles that aswell clear their motive, and that is also happening with this paragraph whichI am reading at this time.
Appreciate you sharing, great post.Much thanks again. Really Cool.
Major thankies for the blog.Really thank you! Really Cool.
Your mode of describing the whole thing in this paragraph is genuinely pleasant, every one be able to without difficulty know it, Thanks a lot.
Im thankful for the article. Fantastic.
Very good article. Really Cool.
wow, awesome blog.Thanks Again. Will read on…
will stromectol treat roundwormtomato myofilaments install
I savour, cause I found exactly what I used to be having a look for.You’ve ended my 4 day long hunt! God Bless you man. Havea great day. Bye
Hello i am kavin, its my first occasion to commenting anyplace, when i read this post i thought i could also create comment due to this good piece of writing.
Thanks again for the article.Thanks Again. Awesome.
I value the article.Really looking forward to read more. Cool.
Lovely good anchor, We have currently put a different one down on my Xmas list.
Very well expressed indeed. .best writing essay custom essay writing service help with assignment writing
Normally I do not read post on blogs, however I would like to say that this write-up very forced me to take a look at and do it! Your writing style has been amazed me. Thanks, quite great article.
Hi, yup this post is genuinely pleasant and I have learned lot of things from it about blogging.thanks.
An intriguing discussion is worth comment. There’s no doubt that that you ought to write more on this subject matter, it might not be a taboo matter but generally people do not discuss such topics. To the next! Best wishes!!
There’s certainly a great deal to learn about this issue. I like all the points you’ve made.
It’s really a great and useful piece of information. I’m glad that you just shared this useful information with us. Please stay us up to date like this. Thanks for sharing.
I cannot thank you enough for the blog article.Thanks Again. Will read on…Loading…
When someone writes an put up he/she retains the thought of a person in his/her brain that how a person can are aware of it. Therefore that’s why this piece of crafting is outstdanding. Many thanks!
My brother suggested I might like this blog. He was totally right.This post actually made my day. You cann’t imagine simply how muchtime I had spent for this info! Thanks!
I haven?¦t checked in here for a while since I thought it was getting boring, but the last few posts are good quality so I guess I?¦ll add you back to my daily bloglist. You deserve it my friend 🙂
Amazing issues here. I’m very glad to see your article.Thank you so much and I am looking ahead to touch you.Will you please drop me a mail?
Useful facts. Thanks.essay help online chat write paper articles writing service
psoriasis plaquenil can plaquenil cause high blood pressure what is the shelf life of plaquenil
Very good blog. Keep writing.
Hi there, yeah this article is in fact good and I have learned lot of things from it concerning blogging.thanks.
Really informative article.Really thank you! Great.
I love reading an article that will make people think. Also, many thanks for allowing for me to comment!
I blog frequently and I seriously appreciate your content. Your article has truly peaked my interest. I am going to bookmark your blog and keep checking for new information about once a week. I opted in for your Feed too.
Women and men were created by God for union in this world. My body was created by you, and I will never let anyone touch it.
This is a good tip especially to those fresh to the blogosphere. Short but very precise info… Appreciate your sharing this one. A must read post!
Hello, this weekend is good in support of me, since this occasion i am reading this wonderful informative paragraph here at my residence.
You made some decent points there. I did a search on the topic and found most guys will agree with your blog.
Thanks , I’ve just been looking for info approximately this topic for ages and yours is the greatest I have came upon till now. But, what about the conclusion? Are you certain in regards to the source?
A big thank you for your post.Really thank you! Want more.
It’s going to be ending of mine day, but before end I am reading this wonderful articleto increase my experience.
There’s certainly a lot to find out about this topic. I love all the points you made.
I really enjoy the blog.Really thank you! Really Great.
I loved your blog article.
Very good blog. Will read on…
I think this is a real great article.Really thank you! Really Great.
Wow, great blog.Really looking forward to read more. Great.
An interesting discussion is definitely worth comment. I do believe that you should publish more about this issue, it may not be a taboo matter but typically folks don’t discuss such issues. To the next! Cheers!!
İnstagram’da takipçi sayısı arttırmak için sende takipçi satın al ve yükselişe geç.
I’m no longer certain the place you are getting your info, but good topic.I needs to spend some time finding out more or figuring out more.Thank you for excellent information I wassearching for this info for my mission.
Thanks for the blog post.Thanks Again. Cool.
Keep reading so you can figure out how to step your game up.
I value the post.
Hi there! I could have sworn I’ve been to this blog before butafter browsing through some of the post I realized it’s new tome. Anyhow, I’m definitely delighted I found it and I’ll be book-markingand checking back frequently!
Looking forward to reading more. Great article post.Much thanks again. Want more.
Your style is really unique compared to other people I ave read stuff from. Thanks for posting when you ave got the opportunity, Guess I will just book mark this blog.
I really got into this article. I found it to be interesting and loaded with unique points of interest. I like to read material that makes me think. Thank you for writing this great content.Kevin Galstyan
Thanks in support of sharing such a good idea, post is fastidious, thats why i have read it completely
Im thankful for the post. Awesome.
I must thank you for the efforts you’ve put in penning this blog. I really hope to see the same high-grade content from you in the future as well. In fact, your creative writing abilities has encouraged me to get my own blog now
I cannot thank you enough for the blog post. Really Great.
Hi colleagues, how is everything, and what you want to say concerning this post, in my view its actually remarkable for me.
Very informative blog article. Great.
Absolutely indited content, Really enjoyed reading.
Muchos Gracias for your article.Much thanks again. Awesome.
I cannot thank you enough for the blog.Really thank you! Great.
I am so grateful for your blog.Really looking forward to read more. Really Great.
Say, you got a nice blog.Really thank you!
I have read so many articles or reviews concerning theblogger lovers however this article is genuinely a good paragraph,keep it up.
A fascinating discussion is worth comment. I do believe that you should write more about this subject, it might not be a taboo subject but generally people don’t speak about such topics. To the next! All the best!!
Wow, great blog post.Really thank you! Great.
Thanks again for the post.Really looking forward to read more. Will read on…
Pretty nice post. I just stumbled upon your blog and wanted to say that I have really enjoyed surfing around your blog posts. In any case I’ll be subscribing to your feed and I hope you write again soon!
Thanks-a-mundo for the blog post.Thanks Again.
What’s up, this weekend is fastidious in support of me, as this time i am reading this great educational post here atmy house.
Thank you ever so for you article post.Really thank you! Great.
Hi colleagues, how is all, and what you wish for to say on thetopic of this paragraph, in my view its genuinelyawesome in support of me.
I appreciate, lead to I found exactly what I was having a look for.You have ended my 4 day long hunt! God Bless you man. Have a great day.Bye
This is a very good tip especially to those new to the blogosphere.Brief but very precise info… Thanks for sharing thisone. A must read article!
I’d like to find out more? I’d care to find out some additionalinformation.
I value the blog. Really Cool.
Thanks so much for the article.Really thank you! Want more.
Thank you for your post.Thanks Again.
Thanks for sharing, this is a fantastic article.Really looking forward to read more.
No matter if some one searches for his vital thing, therefore he/she wishes to be available that in detail, thus that thing is maintained over here.
wow, awesome article post.Really looking forward to read more.
I am extremely impressed with your writing skills as well as with the layout on your blog.Is this a paid theme or did you customize it yourself?Anyway keep up the excellent quality writing, it’s rare to see a nice blog like this one these days.
It’s actually a nice and helpful piece of info. I am glad that you shared this helpful info with us.Please keep us up to date like this. Thank you for sharing.0mniartist asmr
Hi, I do think this is a great blog. I stumbledupon it 😉 I am going to come back once again since I book-marked it. Money and freedom is the greatest way to change, may you be rich and continue to help other people.
Enjoyed every bit of your blog post. Fantastic.
Muchos Gracias for your blog post.Much thanks again. Awesome.
Thanks-a-mundo for the article post.Thanks Again. Want more.
A round of applause for your article.Really thank you! Much obliged.
Really informative blog.Thanks Again. Cool.
Great, thanks for sharing this blog post.Thanks Again. Want more.
Hello, you used to write excellent, but the last several posts have been kinda boring… I miss your great writings. Past several posts are just a little bit out of track! come on!파칭코
Welll I definitely liked reading it. This informatioon offered by you isvery useful for proper planning.
Hello there, just became aware of your blog through Google, andfound that it’s really informative. I am gonna watch out for brussels.I’ll be grateful if you continue this in future.A lot of people will be benefited from your writing.Cheers!
It’s difficult to find nicely-educated people on this topic, however you seem such as you understand what you’re discussing! Many thanks
I like what you guys tend to be up too. This sort of clever work and coverage!Keep up the very good works guys I’ve incorporated you guys to mypersonal blogroll.
Aw, this was an exceptionally good post. Taking a few minutes and actual effort to produce a great articleÖ but what can I sayÖ I procrastinate a lot and never manage to get anything done.
Thank you ever so for you blog. Keep writing.
I loved your blog article.Much thanks again. Will read on…
An intriguing discussion is definitely worth comment. I believe that you need to write more about this subject matter, it may not be a taboo subject but typically folks don’t talk about these subjects. To the next! Cheers!!
Thanks-a-mundo for the article.Thanks Again. Cool.
These are really fantastic ideas in about blogging.You have touched some pleasant points here.Any way keep up wrinting.
Hello, I enjoy reading all of your post. I like towrite a little comment to support you.
Hi there, constantly i used to check blog posts here in the early hours in the daylight, as i enjoyto gain knowledge of more and more.
A big thank you for your blog article.Really thank you! Awesome.
Looking forward to reading more. Great post.Really thank you! Much obliged.
Muchos Gracias for your blog article.Thanks Again. Want more.
Thanks in support of sharing such a good idea, paragraph is nice, thats why i have read it entirely
Say, you got a nice blog.Really thank you! Great.
Really enjoyed this blog. Great.
Appreciate you sharing, great blog. Keep writing.
magnificent post, very informative. I’m wondering why the other experts of this sector do not notice this.You must proceed your writing. I’m confident, you’ve a great readers’ base already!
Im thankful for the blog. Really Cool.
I was recommended this blog by means of my cousin. I’m not sure whether this submit is written by way of him as no one else recognize such specific approximately my difficulty. You are amazing! Thank you!
I think this is a real great blog post.Much thanks again. Will read on…
Say, you got a nice article.Much thanks again. Much obliged.
There is certainly a lot to know about this topic.I love all of the points you’ve made.
We are looking for some people that might be interested in from working their home on a full-time basis. If you want to earn $200 a day, and you don’t mind developing some short opinions up, this is the perfect opportunity for you!
Hi! I could have sworn I’ve been to this blog before but after browsing through some of the articles I realized it’s new to me. Nonetheless, I’m certainly happy I stumbled upon it and I’ll be bookmarking it and checking back frequently!
That is a great tip especially to those fresh to the blogosphere. Simple but very precise infoÖ Appreciate your sharing this one. A must read post!
Thanks for sharing, this is a fantastic blog.Thanks Again. Will read on…
I loved your post.Much thanks again. Really Great.
Major thankies for the article. Keep writing.
Thanks-a-mundo for the article.Really looking forward to read more. Great.
Generally I do not read article on blogs, but I wish to say that this write-up very compelled me to take a look at and do so! Your writing taste has been surprised me. Thank you, quite nice post.
Pretty nice post. I just stumbled upon your blog and wished to say that I’ve really enjoyed browsing your blog posts. In any case I’ll be subscribing to your rss feed and I hope you write again very soon!
Howdy! This is my first visit to your blog! We are ateam of volunteers and starting a new initiative in a community in the same niche.Your blog provided us useful information to work on. You have donea marvellous job!
Hi there i am kavin, its my first time to commenting anyplace, when i read this article i thought i could also make comment due to this brilliant paragraph.
Thank you for the good writeup. It in fact was a amusement accountit. Look advanced to far added agreeable from you! However, how can we communicate?
Thanks for another informative blog. Where else may Iam getting that type of information written in sucha perfect manner? I have a venture that I’m simplynow running on, and I have been at the glance outfor such information.
I am curious to find out what blog system you happen to be utilizing? I’m having some small security problems with my latest blog and I would like to find something more risk-free. Do you have any suggestions?
Thanks for the post. Awesome.
Looking forward to reading more. Great blog post.Much thanks again. Keep writing.
Thanks so much for the blog.Thanks Again.
Wow, great article.Really thank you! Much obliged.
A big thank you for your article post.Really looking forward to read more. Really Cool.
Thanks for any other great post. Where else may just anyone get that type of info in such a perfectapproach of writing? I’ve a presentation nextweek, and I’m at the search for such information.
Thanks again for the post.Really looking forward to read more.
Very informative blog.Thanks Again.
Great information. Lucky me I ran across your blog by chance (stumbleupon). I have book-marked it for later!
wow, awesome post.Really looking forward to read more. Cool.
I cannot thank you enough for the post.Really looking forward to read more. Will read on…
I appreciate you sharing this article.Much thanks again. Much obliged.